VIOP / IP Telephony (3rd line engineer)

Job Description

• The VOIP Engineer candidate plays a lead role in the maintenance and support of the Telephony Systems.
• Provides specialized enterprise level project based support and management for the phone and video systems.
• Designs and implements enhancements to  the current systems.
• Analyzes current enterprise and makes recommendations for capacity planning, performance tuning and design issues.
• This is a key onsite position which requires the skills of a senior L3 engineer.
• This position requires extensive collaboration with teammates, other Business units, IT management.
• Work closely with Operations Manager
• Creates status reports and accurately track/manage issues and risks
• Maintain regular communication with management to update them on project status and critical fault resolution progress
• Independently researches and resolves highly complex phone or video problems

Experience:

• Experience in the design, development, and articulating solutions based on a customer's strategic business or technical requirements.
• Experience in collaborating with internal and external teams to ensure engineered solutions are aligned to company standards
• Must have 10+ of total experience with 5+ years’ experience configuring and supporting complex Cisco IPT solutions with Cisco Communications Manager, Unity Connection, and Presence Server, in an organization with multiple locations.
• Demonstrated Experience configuring and troubleshooting Voice Gateways
• Demonstrated Experience troubleshooting Cisco Routers and Switches.
• Excellent verbal and written communication skills.
• Strong documentation skills including experience writing proposals and statements of work
• Excellent verbal and presentation skills
• Cisco Certifications - CCNP, Collaboration